Job Descriptions

Would you like to build your Customer Service Career and join a global organisation who supports development, encourages learning and offers a friendly team environment?

Capita are seeking talented Customer Service individuals to join our national utility provider.

This is a hybrid role, working from our Little Island office & at home.

If your passionate about providing outstanding customer service, then we’d love to hear from you!

Job title:

Customer Service Advisor - Hybrid Working

Job Description:

Job Title:
Customer Service Advisor

Salary & Benefits:
€26,416 per annum, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
Working between 8am-8pm Monday to Sunday - weekends are typically 1 in 3.

Training:
Your training will be held virtually. After training, you will work hybrid between our office and your home address.

Equipment:

You will need to collect your equipment and complete system setup and induction on your first day, our office is located in our Little Island office, address below, please ensure you are able to commute to our office on Day 1 before you apply.

Capita Customer Solutions

2 Eastgate Rd,

Castleview,

Little Island,

Co. Cork,

T45 EK50

Your duties will include:

Handle a high number of customer queries via telephone, up to 60 calls per day.

Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts

Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Required experience:

Previous experience working in similar environment 

Being highly methodical with a thorough attention to detail

Strong communication skills and the ability to build rapport with all callers

Having excellent organisational skills

Having the ability to work to stringent customer service SLA’s and KPI’s

Demonstrating confidence and the ability to communicate clearly and effectively

Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills

Bringing a proactive attitude with the ability and ambition to develop role in the future

Role Benefits:

• 20 days holidays plus bank holidays
• Opportunity to buy additional holidays
• Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
• Cost of eyecare vouchers for eye examinations and money towards glasses if required
• Access to Capita pension scheme
• Access to Employee Assistance Programme
• Life Assurance Benefit
• Cycle2Work Scheme

Skills

• Communication Skills
• Organisational Skills
• Attention to details

Experience

• 1+